Privacy policy 2018

Privacy is important, particularly in relation to the role infoodle performs for its clients. We want to be clear in respect to what information is collected, by what part of our business, for what purposes. To try and clarify this process we’ve broken it up into sections depending on which aspect of the business it refers to.

1. Data collected by infoodle for infoodle Ltd

This section relates to infoodle Ltd. We are a commercial business and as such need to ensure we able to find and sell to potential customers and ensure we are caring appropriately for the clients we have. To do this we need to gather and use your data.

What information is collected

We collect information about you when you provide it to us directly through forms on our website or given directly to us at conferences and other events.

We record discussions we’ve had with you in brief note form following an interaction with you. This can include responses to emails you have sent us.

We collect information you specifically input into our public help site for the purpose of asking and discussing questions.

We collect anonymous tracking data about your use of our website http://www.infoodle.com and http://help.infoodle.com.

How the information is used

We use the information you provide us to establish a commercial relationship with you, specifically for providing further information about infoodle and its products, invoicing and payment.

We use the data we collect concerning the use of our websites to ensure we are targeting our content correctly so as to get the best use of our website. The anonymous data is passed to the web analytics product created by Google (www.google.com/analytics)

Where is the data stored?

We store the commercial information in New Zealand on our New Zealand servers.

We store information required for accounts in www.xero.com

Backups of New Zealand servers are stored in New Zealand

2. Data collected by infoodle for the purpose of supporting users of infoodle software

Because infoodle is a software product, and we often hand-hold our clients through the process of loading, configuring and using the software, we need to access your data for the purpose of providing the correct support.

What information is collected

We collect information you specifically provide to us using the support forms available within our product.

How the information is used

Completed support forms and questions on our help system are fed into our ticketing system in order to provide the assistance you need.

Where is the data stored?

We store requests and responses to support requests using www.freshdesk.com

Who has access to our data?

Identified support people employed by infoodle will access your site only on the request of support from you and for the sole purpose of guiding you through the specific question or issue at hand. A log of infoodle logins is available through your site.

3. Data collected by infoodle sites for infoodle clients

As the infoodle software is being used, there are certain activities that take place which the infoodle client has no control over. These are processes managed and controlled by infoodle.

What information is collected

We collect anonymous tracking data about your use of your infoodle site.

We collect crash reports locally, and also send anonymous usage data to 3rd party crash tracking sites.

How the information is used

The anonymous data collected and crash reports are used to provide infoodle support staff with the data needed to resolve questions or issues.

Where is the data stored?

We have servers in the following locations; Sydney Australia, San Francisco United States, Ireland and New Zealand. Clients sites are established on a data centre in their country, or the nearest data centre if we currently don’t have a data centre in that country. All European customers are hosted in Ireland.

Backups for each server is retained within the same country as the server.

4. Data collected by infoodle software by infoodle clients

The infoodle software exists so that its clients can collect data. This happens in a controlled and flexible way.

What information is collected

Infoodle has no direct or indirect control over what data is collected by its clients and stored in infoodle. It is at the clients complete control and discretion. For the purposes of data protection, infoodles client is the data controller.

How the information is used

Infoodle clients may chose to use, or configure infoodle software to send data to other 3rd party sites. This includes www.sparkpost.com (for sending emails), HMRC (for Gift aid filing), Xero (for transaction processing), Text gateway services (for sending texts), Payment gateways services (for processing payments), www.mailchimp.com (for email list management) and API gateway services (for building content in other systems).

Where is the data stored?

This data is stored alongside the other site data as described in section 3.

Data stored by 3rd part sites is under the control of those parties and as such infoodle has no control over them.

5. Data collected from other services and stored by infoodle software

Part of infoodles capabilities is to include data stored and managed by other systems, and collate that data, connecting it to the data held in infoodle.

What information is collected

At the discretion of infoodles’ client, infoodle can be used to collect information from other services. These include:

Where is the data stored?

This data is stored alongside the other site data as described in section 3.

6. Other services

As part of the infoodle offering, we include usage and access to other products which are not controlled by Infoodle Ltd in any way. These include

  • Slack.com for providing a discussion support channel
  • Payment gateways so your infoodle site has ability to take payments
  • Text gateways so your infoodle site has the ability to send text messages
  • Email gateways so your infoodle site has the ability to send emails
  • Mobile apps so you can provide your infoodle data via a mobile app
  • API integration services so you can share your infoodle data with other applications of your choosing

Each of these 3rd party systems have their own privacy policies and are selected and used at the discretion and control of infoodles client.