Putting People First during COVID-19 (PART 2)

This blog is part of a two part series looking at practical ways to keep safe and Putting People First during the COVID-19 Pandemic. In Part 1 we looked at what COVID-19/Coronavirus is, how to keep safe, and some resources for helping your community, and keeping informed. In this second blog we’ll be looking at how infoodle can help you with the challenges of running your organisation remotely.

Tuesday 17th March 2020

Working Remotely with infoodle

There are disadvantages to working remotely - potential accountability issues; lowered productivity; and a loss of common social interaction and team building. However, during times of outbreak, having the option to work remotely is a huge advantage. It lowers or completely removes the risk of spreading infection within your organisation.

Let’s look at some practical things to consider for working remotely successfully with infoodle, and then some other tools besides infoodle that can help you as well.

Has Everyone Got Access?

Step one. Has everyone that needs access to infoodle remotely got an account, the roles and permissions set up correctly, and a link to where they need to go to access your site?


If you haven’t done so, you will need to add each staff member to your database"

Have they got an appropriate user role set?

It is important that if you are giving someone access to infoodle, that they have to correct permissions so they can access what they need, and not access what they shouldn't:

Does everyone know your dedicated infoodle CRM link?

This link is sent out when you send logins to a user. Otherwise, you can find this link by logging on yourself, and copying the link from your browser. If still unsure, call us at infoodle, and we can let you know what your specific link is.

Is Everyone Trained with infoodle?

Step two. There is no point giving people access to a tool, and not training them how to use it. At best, they will stumble along and work things out here and there at a slow rate, causing frustration and delays. At worst, they could cause issues with your database which is going to mean lost productivity, increased frustration and stress, and/or data loss.

At barest minimum, everyone should have at some point attended a ‘Basic User Training’ workshop with us (free - sign up here), or watched a recorded version of the training:

If you have been using infoodle for a while, and are needing a refresher on any of the functions, check out our help videos and documentation. If you don’t find what you need there, you can always email us for free support here: support(at)

Other Tools to Assist You in Remote Working

If you are needing a way to send messages to your colleagues in real-time, hold voice or video chat/conference, or do screen sharing/workshops, here are some great options:


Zoom has seen a huge surge in use recently, and is considered by many as the best option available for video conferencing, and also screen sharing. They have a free plan, as well as premium plans for heavy users/larger organisations. We at infoodle use Zoom for all our training workshops and demos.

Download Zoom


Slack is primarily a live text based chat service. It has the ability to have different ‘channels’ for your organisation’s Slack so that different teams can talk to each other independently, or even direct messaging as well. Free and paid plans are available, but the free plan is pretty comprehensive.

Download Slack


Skype has been around for years, and is well known for video conferencing. Skype does also have the ability to place international calls (at cost) as well. Very easy to set up and get going, Skype is a great way to get a conference call up and running quickly.

Download Skype


Discord is a little different. Originally created for computer gamers, it does look and feel a little different. But more businesses are heading towards implementing Discord because of its number of features and the quality - all of which is free. In simple terms, it takes the functionality of Zoom and Slack, and combines it into a slick design.

Download Discord


Facetime is Apple’s version of Skype, but is now available for Windows PCs as well. If most of your organisation are already on Apple, then this is a very quick and free way to get video conferencing up and running.

Download Facetime

Live Streaming, Podcasts, and Videos on Demand

If you are an organisation that would usually hold events or services, creating Videos on Demand, Podcasts, or even Live Streaming may be an option to consider. There are a number of services out there that offer this functionality such as YouTube, and Vimeo, and Facebook. You can also do this through our infoodle App, thanks to the integration with our Partner Ezystream. For more information, visit their specially written blog on the topic:

Helping Those in Your Community

We had the below in Part 1 of this series, but really want to emphasize it:

With people going into self-isolation, there are those that are going to struggle with day-to-day life practically, but also emotionally/mentally. This is a time for community, and showing humanity at its best. Reaching out to those around you, and in your community social groups is a good idea. Introduce yourself to your neighbors. Offer assistance if they go into self-isolation for simple things like fetching their groceries maybe. Sometimes just a friendly phone call is all they need. But with all these acts of kindness, make sure to be responsible yourself, and minimize your own chance of infection.

We have put together some helpful Community Help Cards that you leave in people’s letterboxes, or on their doorsteps. This is a safe way to introduce yourself, and offer help if it is needed. Often, just knowing someone is there if you need assistance is enough to provide the mental comfort needed to get through tough times.

Thanks to Beck Wass for the original idea/version of this card

Download Printable PDF: Unbranded/No Logo Version
Download Printable PDF: Branded infoodle version